Remotely trusted

published4 months ago
3 min read

The interactions between members of remote and hybrid teams are not the same as those who are all on-site and together in one room. If you want to build a high trust culture in these contexts, you have to design for it.

September 29, 2021 | Subscribe

In Trust newsletter published by Spotlight Trust

THE newsletter helping leaders and organizations put trust at the center of their work so they can support both people and performance while better adapting to our fast-changing world.

📰 In this issue of In Trust, we are bringing you:

  • Designing for connection
  • Remotely trusted
  • Building high trust relationships in a remote and hybrid world


Designing for Connection

Two outlines of people with a yellow energy flowing between them


The interactions between members of remote / hybrid / distributed teams are not the same as those who are all on-site and together in one room. To pretend otherwise is throwing a tantrum about how you’d want the world to be rather than accepting how it is.

Certain things work better in remote teams, like the speed at which you can organize small groups via breakout rooms.

Other things work better in-person, like hugs and informal meetings and casual chats.

The important thing is that whatever your organizational context, you need to be thoughtful in designing your systems around the reality of your team and make a conscious effort to build in time and space for human connection.

A great way to do this is to co-create it with the people you’re seeking to connect with - not only will you build trust, but you’ll also leverage the power of room.


Consider your own organizational context and a barrier that’s getting in the way of your team. What solutions might you have to overcome that barrier? Now, without telling others about your solution, go ask your team what solutions they might have. What similarities and differences came up between your idea(s) and theirs? Which solution works the best for your entire team?


Remotely Trusted

“One of the most powerful ways we can build trust is by extending it and making space for people to show up as their best selves and make their contribution.” —Lisa Lambert
In Trust podcast episode 52: Remotely Trusted

It’s harder to build trust at a distance, yet that’s exactly what we need to do to thrive in a remote work world.

So how do you build trust remotely?

In this episode, we share how the 5 Facets of Trust framework can provide a practical lens to help leaders notice trust gaps in their remote work environment as well as opportunities to build and strengthen trust - a mission-critical asset for high-performing teams.

If you’re noticing some trust issues in your remote workplace or wanting to get ahead of them, then you’ll want to check out this episode of In Trust.


Building high trust relationships in a remote and hybrid world

Dog working remotely

Work is about relationships, and strong relationships all come down to trust - especially when we don’t see each other day in and day out like in remote and hybrid work arrangements.

So how can you build high-trust work relationships and a high-trust culture at a distance or when you only see your colleagues now and then?

These resources offer insights that can help:

📝 Why remote work has eroded trust among colleagues |For most, the switch to remote or hybrid work arrangements happened fast, but it wasn’t easy and the social fabric of our teams and organizations felt the strain. This BBC article sheds light on some specific things that have eroded trust over the course - things that if we understand can help us rebuild trust.

🎧 How to build a high trust remote and hybrid work culture | As organizations roll out their post-pandemic work plans, where are many getting tripped up? What must leaders and organizations consider in order to build a high-trust hybrid and remote work culture? We explored these questions not too long ago in an episode of the In Trust podcast.

📝 Why trust is critical for the future of remote and hybrid work | Trust is the glue, lubricant, and accelerant to our workplaces, so how do you put a focus on trust in remote and hybrid work? Garen Staglin shares insights in this Forbes article.


The Future Is Trust: Embracing the Era of Trust-Centered Leadership

Consider getting a copy of our Amazon bestseller and #1 hot new release The Future Is Trust: Embracing the Era of Trust-Centered Leadership. It’s a practical and actionable guidebook for understanding and building real trust with others and within ourselves.

Quote To Ponder

“How can employers preserve the benefits of hybrid and remote arrangements while ensuring managers feel supported and teams run effectively? The answer comes down to one crucial element—trust.” —Garen Staglen


Here is the most recent edition of the newsletter: Decisions, decisions


Found this newsletter valuable?

Then pay it forward to a friend or colleague who might appreciate it.

And if someone forwarded this email to you and you're glad they did, subscribe here.

Connect with us:


This newsletter was crafted by:
Rick Kitagawa (he/him) + Lisa Lambert (she/her)
Co-Founders and Co-CEOs, Spotlight Trust

Spotlight Trust logo

I respect your privacy. Unsubscribe at any time