We all make mistakes

published3 months ago
3 min read

Making mistakes at work can help you improve your own processes and develop trust among your colleagues and even with your clients and customers.

July 20, 2021 | Subscribe

In Trust weekly newsletter published by Spotlight Trust

THE newsletter helping leaders and organizations put trust at the center of their work so they can achieve more than they ever thought possible while better adapting to our fast-changing world.

📰 In this week's issue of In Trust, we are bringing you:

  • Almost mistakes
  • The trust to makes mistakes and open up to them
  • Make mistakes happy little accidents masterfully
  • Trust resonates


Almost Mistakes

Phew! Women shows relief

Mistakes happen. So do almost mistakes (otherwise called near misses or close calls or close shaves).

And many preventable mistakes happen because many almost mistakes happened before and no one said anything about them.

Just as mistakes are feedback and part of the process of learning and innovation, so are almost mistakes—that is if we build the trust needed to get in the habit of acknowledging and reflecting on them.

If you want to accelerate learning and innovation while making fewer preventable mistakes, then cultivate a high-trust culture that incentivizes surfacing and talking about almost mistakes.

This Week's Trust-Centered Leadership Practice:

What’s the first step you could take with your team to develop the practice of talking about almost mistakes? Take that step this week.

Pssst...We’d love to know how your practice is going and what you’re noticing along the way: simply tag us on social media or use hashtag #TrustCenteredLeadership to keep us posted.


The Trust To Make Mistakes And Own Up To Them

“The culture of the organization or the context of the situation really informs whether or not someone feels the psychological safety needed to be able to own their mistake or admit that something went wrong.” —Rick Kitagawa
The Trust To Make Mistakes And Own Up To Them

Everyone makes mistakes. So how can leaders build a culture where mistakes are viewed as learning opportunities that strengthen trust and propel innovation?

In this episode of In Trust, we dig into the human act of making mistakes at work. We explore how leaders can collaborate with their teams to build the trust and psychological safety needed to do innovative work that may lead to mistakes and co-create a culture where people take accountability and embrace learning opportunities.

If you want to get better at making mistakes and owning up to them, you won’t want to miss this episode.


Make Mistakes Happy Little Accidents Masterfully

Bob ross saying, "We don't make mistakes - we just have happy little accidents

We all make mistakes at work—and that's not necessarily a bad thing. Making mistakes is an important pathway to learning, growth, and improvement.

The key to making mistakes masterfully lies in how we respond to mistakes—both the ones we ourselves and others make—and the culture we cultivate around mistake making.

Here are a few resources to help you make mistakes masterfully and leverage them as opportunities to build greater connection and trust that leads to stronger collaborations and better performance:

🍿 There are no mistakes on the bandstand |Improvisational jazz is rich with lessons on reframing mistakes as opportunities.

📖 The difference between breaking trust and making a mistake They’re not the same thing.

📓 Your foolproof guide to moving on after you messed up|For those moments when you do mess up at work (we all have them), this seven-step guide can help you recover.


Trust resonates

Chris M review of The Future Is Trust on Amazon


We’re so grateful to see our new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership resonating with readers like Chris. Thanks for taking the time to provide a review. It means so much to us and helps potential readers make a more informed reading decision.

(If you’d like to leave your own review, here are a how-tos on how to write a book review on Amazon and on Goodreads.)

📘 Take Chris’ word for it

The Future Is Trust is available internationally in both print and e-book formats (the audio book is in production).

Grab your copy today so you can take action and apply the book’s practical insights to help you build the trust needed to help your organization thrive and build a resilient and high-trust culture.

P.S. When you order your copy of the book, don’t forget to claim your free bonuses over at TheFutureIsTrust.com. Also, if you email us at hello@spotlighttrust.com and let us know when you purchased the book and in what format, we’ll send you a DRM-free, full color PDF of the book. That means you can access the book on any device of your choosing!

Quote To Ponder

“Trust yourself so that the mistakes you make are the ones you’ve made and not something you’ve made because you were afraid to do what you wanted to do. Own your mistakes, then you can own your successes.” —Jennifer Lynch


Here is last week’s newsletter. The theme: burnout.


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This newsletter was crafted by:

Rick Kitagawa (he/him) + Lisa Lambert (she/her)
Co-Founders and Co-CEOs, Spotlight Trust

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